Technical support

RASCOM is offering technical support that can satisfy the most demanding customers requests.

Standard technical support includes:

  • supporting quality parameters of the circuits and paths at the level of normatives meeting the requirements of Russian and international standards
  • scheduled technical investigation of the network outside-plant and hardware
  • automated status monitoring of the FOCL, including the local-loop equipment
  • permanent automated BE R monitoring for circuit or path without traffic interruption
  • modifying the communications channel parameters on customers demand with traffic and maintenance interruption
  • technical assistance while connecting equipment to RASCOM telecommunications network equipment, its adjustment and changing configuration
  • in an emergency situation, specialists are sent to the emergency site to repair its consequences within 6 8 hours after it has arisen (any time of day, 365 days a year)

RASCOM is in possession of the most up-to-date, sometimes even unique, control and measurement equipment. This allows the customer to get, along with standard technical maintenance, additional services such as special measurements of technical specifications of the SDH transmission systems and optic fibers. The automated optic-fiber performance measurement system Orion permits to check both the condition of the fiber-optic cable at any section of RASCOM backbone network and that of the customers optic fiber (under condition that there is a special arrangement).

Network monitoring

Usage being made of intellectual network equipment monitoring instruments, including high-speed transmission systems, transit nodes and customers terminal equipment, allows to get:

  • prompt reacting to network emergencies by re-routing the calls over alternative routes;
  • remote control of the current channel-load status; remotely performing fault isolation and repair from a unique management center

In the event there arise problems connected with technical support for RASCOMs services, you can always get the assistance of our technical specialists (tel.:+7(812)702-25-00). The teams on duty include SDH transmission systems and IP technology specialists.


 






News

07.08.2017
RASCOM is in the Baltic States!
RASCOM representatives will take part in the 7th International Telecommunications Conference TELCO TRENDS 2017 which will be held in Jurmala (Latvia) from August 14 to 18, 2017
01.06.2017
Be our guest, RASCOM is treating you!
For the purposes of acquainting with the services the RASCOM Company sets up 2 special offers: IP-transit BGP FlowSpec Service options testing and Testing connection to IX
25.05.2017
A New RASCOM Node in Data Center Miran-1
RASCOM has arranged a new DWDM node in Data Center Miran-1, which is locates at 17/7 A Pirogovskaya Emb., St. Petersburg
17.05.2017
Join RASCOM!
Despite the changing weather in St. Petersburg, the May turned out to be very hot for RASCOM staff. In addition to participating in the International Telecoms Week Conference (ITW), which has been held from May 14 to May 17 in Chicago (USA), RASCOM will also take part in 3 more events: TELECOM 2017 Forum, ENOG 13 Regional Forum and Conference for Russian Network Operators (CRNO).