Technical support

RASCOM is offering technical support that can satisfy the most demanding customers requests.

Standard technical support includes:

  • supporting quality parameters of the circuits and paths at the level of normatives meeting the requirements of Russian and international standards
  • scheduled technical investigation of the network outside-plant and hardware
  • automated status monitoring of the FOCL, including the local-loop equipment
  • permanent automated BE R monitoring for circuit or path without traffic interruption
  • modifying the communications channel parameters on customers demand with traffic and maintenance interruption
  • technical assistance while connecting equipment to RASCOM telecommunications network equipment, its adjustment and changing configuration
  • in an emergency situation, specialists are sent to the emergency site to repair its consequences within 6 8 hours after it has arisen (any time of day, 365 days a year)

RASCOM is in possession of the most up-to-date, sometimes even unique, control and measurement equipment. This allows the customer to get, along with standard technical maintenance, additional services such as special measurements of technical specifications of the SDH transmission systems and optic fibers. The automated optic-fiber performance measurement system Orion permits to check both the condition of the fiber-optic cable at any section of RASCOM backbone network and that of the customers optic fiber (under condition that there is a special arrangement).

Network monitoring

Usage being made of intellectual network equipment monitoring instruments, including high-speed transmission systems, transit nodes and customers terminal equipment, allows to get:

  • prompt reacting to network emergencies by re-routing the calls over alternative routes;
  • remote control of the current channel-load status; remotely performing fault isolation and repair from a unique management center

In the event there arise problems connected with technical support for RASCOMs services, you can always get the assistance of our technical specialists (tel.:+7(812)702-25-00). The teams on duty include SDH transmission systems and IP technology specialists.


 





We congratulate you on these wonderful and bright holidays: New Year and Christmas!


Let the forthcoming year be the most successful among the previous ones.

We wish that this year would make all of your dreams come true, make your smile shine more often, and your eyes sparkle with happyness! Let the New Year bring you all the best, and let the Christmas Star light up your way!



News

28.11.2017
RASCOM Will Be at the MSK-IX Peering Forum
On the 7th of December RASCOM will take part at the MSK-IX Peering Forum which will be held in the Congress Hall of the World Trade Center in Moscow
25.10.2017
RASCOM Completed Launching Its New Access Netnodes in Amsterdam and London
This autumn we completed two important stages of the RASCOMs network enlargement in Europe to become closer to our partners and customers. One more netnode is arranged in Amsterdam on the Equinix AM3 Site at the address of Science Park 610, moreover, there is a new netnode arranged in London on the Interxion LON1 Site at the address of 91-95 Brick Lane
12.10.2017
RASCOM at the Capacity Europe 2017 International Congress
From October 24 to 26 the RASCOM Company will attend the Capacity Europe 2017 International Congress which will be held in London
29.09.2017
RASCOM Is ENOG 14 Participant
From October 9 to 10 RASCOM will take part in the regional conference ENOG 14 / RIPE NCC, which will be held in the city of Minsk (Belarus)