Frequently asked questions

If a customer has technical questions, it is necessary to contact RASCOM's NMC via e-mail: (communications circuits), (IP network) or via telephone (812) 303-91-72 (24 hrs for communications circuits) and (812) 702-25-00 (24 hrs for IP network).
While contacting the CJSC "RASCOM" NMC, the customer should MANDATORILY show the Service ID - of the Service Order as given in the Service Acceptance certificate. Any message relating to the problems that arise within the limits of CJSC "RASCOM" responsibility zone will be assigned, by NMC employees, a unique ID (Trouble Ticket) that will be inserted into the local database and used for further actions following the message.